Delivery policy

DETAILS FOR A HASSLE FREE DELIVERY.

• A DELIVERY DAY – NOT TIME: Our discounted rates require you to be home 9am-5pm on the day of delivery. Perhaps a business address is more convenient for you.
• ASSISTANCE: Courier may require your assistance unloading from the vehicle. Our couriers deliver to the property entrance only.
• NO PO BOXES: Signature is required
98% of products are dispatched within 1 business day. Ensure your address is correct during checkout. To aid in speed of delivery, our system cannot accept order cancellations following payment. Allow 5-10 business days for delivery.
Delivery is via Australia Post. Australia Post will keep you updated via email with their efficient tracking system.
If for any reason we miss you on the delivery day, a card will be left for you to call the depot to collect the goods. For a second delivery you will need to pay extra freight cost. We cannot guarantee door to door delivery for every customer. Buyers in remote areas such as farms, islands, mining camps, small towns, or out-of-towners, etc may need to collect from their nearest freight depot.

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